Return & Refund Policy

Last updated: 2026-08-19

1. Digital Goods & Intangible Products

GetProspectList ("we", "us", "our") provides commercial business directory access, downloadable CSV samples, and customized B2B datasets. All products offered on getprospectlist.com are intangible digital goods delivered electronically via download or direct file transfer.

2. Try Before You Buy (Free CSV Samples)

We believe in complete transparency before you make any commercial decision. For every category in our directory, we provide a free, downloadable CSV sample.

We strongly encourage all prospective buyers to download and inspect our free sample datasets to evaluate column structures, contact attributes, and data fidelity firsthand before ordering custom datasets or entering into commercial agreements.

3. General Non-Refundable Policy

Due to the irrevocable nature of digital information, once a database or custom data export has been delivered or accessed, it cannot physically be returned. As digital files can be copied, saved, and utilized immediately upon receipt, delivered digital data products are generally non-refundable.

This policy is in place to protect our proprietary data compilation against unauthorized acquisition, scraping, or misuse.

4. Eligible Grounds for Refund or Replacement

We stand behind the quality of our service and are committed to customer satisfaction. We will gladly review and process a refund or replacement under the following specific circumstances:

• Irreparable File Corruption: If a delivered data file is technically corrupted, unreadable, or missing data fields, and our technical team is unable to provide a functional replacement within 48 hours.
• Material Discrepancy: If a custom dataset ordered via our custom data service demonstrably diverges from the mutually agreed written specifications (e.g. incorrect state, wrong industry scope, or fewer records than agreed in writing).
• Duplicate Transactions: If you are inadvertently billed more than once for the same custom data order due to a technical error.

5. Resolution & Correction Process

If you believe your delivered dataset does not match what was agreed upon, please notify our team within 7 calendar days of delivery. Include your order details, registered email address, and a description of the discrepancy.

Our team will investigate the issue promptly. In most cases of data discrepancy, we will re-query, sanitize, and provide a corrected, upgraded replacement dataset at no additional cost. If we are unable to resolve the issue satisfactorily, a refund will be issued to the original method of payment.

6. Contact Us

If you have questions concerning our Return & Refund Policy, need clarification regarding a custom dataset, or wish to request assistance with an order, please contact our support team:

Email: [email protected]
Contact Form: Submit an Inquiry